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Graham Calvert -v- William Hill Credit Limited

16th Dec 2008

[2009] 2 WLR 1065, [2009] Ch 330

Rebecca Sabben-Clare acted in this matter involing Bookmakers’ duties of care in relation to “self-exclusion”.

Negligence – Causation – Problem gambler – Bookmakers offering self-exclusion agreements to help problem gamblers control habit – Claimant compulsive gambler making self-exclusion agreement with defendant to close his account and prevent him from telephone betting for six months – Defendant not preventing claimant from reopening account and resuming telephone betting – Claimant sustaining substantial gambling losses – Whether caused by defendant’s breach of duty – Whether quantification of loss to take account of other gambling losses which claimant would have sustained but for breach of duty – Whether defendant liable in negligence for claimant’s losses